MANAGED SERVICES PROGRAMYour IT infrastructure will be monitored 24/7
BACKUP AND DISASTER RECOVERYProper strategic backup and restore plan
HARDWARE AND SOFTWARE SALESAll major brands of hardware and software
HELPDESK AND SUPPORT PLANBest support to customers through various ways
SUPPORT
Our trained support technicians provide support in many ways:
- Telephone - Customers can call our main number on 02 8377 9352 during business or after hours
- Email - Customer can email support@asbit.com.au
- Onsite - Customer can request onsite technician.
- Remote - Refer below our remote support section.
Remote Support
With the remote support we need to connect to your computer with the use of either pre-installed remote agent or we request you to run a small piece of remote software from the below link. Prior to connecting to your computer we ask for your permission.
- Pre-installed agent - Customers don't need to do anything. Sometimes technician can ask the computer name.
- Not pre-installed - Click this link to download the remote agent. After the download, please click on RUN. Then please provide the supporting technician the 9 or 10 digit ID.