MANAGED SERVICES PROGRAMYour IT infrastructure will be monitored 24/7
BACKUP AND DISASTER RECOVERYProper strategic backup and restore plan
HARDWARE AND SOFTWARE SALESAll major brands of hardware and software
HELPDESK AND SUPPORT PLANBest support to customers through various ways
![Image](images/img/support1.jpg)
SUPPORT
Our trained support technicians provide support in many ways:
- Telephone - Customers can call our main number on 02 8377 9352 during business or after hours
- Email - Customer can email support@asbit.com.au
- Onsite - Customer can request onsite technician.
- Remote - Refer below our remote support section.
![Image](images/img/support2.jpg)
Remote Support
With the remote support we need to connect to your computer with the use of either pre-installed remote agent or we request you to run a small piece of remote software from the below link. Prior to connecting to your computer we ask for your permission.
- Pre-installed agent - Customers don't need to do anything. Sometimes technician can ask the computer name.
- Not pre-installed - Click this link to download the remote agent. After the download, please click on RUN. Then please provide the supporting technician the 9 or 10 digit ID.