ASB IT provides help desk support to our customers through various ways such as phone, email and website.
The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers & software. It provides a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known IT problems.
Remote PC repair or Remote Computer Repair is a method for troubleshooting software related problems via remote desktop connections. Our Engineers use software that allows engineer to access the user's desktop via the Internet. With the user's permission, the engineer can take control of the user's mouse and keyboard, transfer various diagnostic and repair applications to the user's desktop, run scans, install antivirus programs, etc. If the remote service permits it, engineer can even reboot the PC and reconnect remotely to continue his work without the user needing to assist.
Common repairs available with online computer support providers are computer virus and spyware removal, computer optimization, Windows Registry repair, device driver issues, Web related issues, and Windows security updates.
Only software can be 'repaired' remotely. A computer with a broken hardware component such as a motherboard or hard disk can in some cases be diagnosed and worked around, but must be repaired/replaced while co-located with the defective hardware.
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